Support Agreements

Agreements serve as monthly retainers under which a majority of services typically associated with in-house IT departments is delivered on an outsourced, priority basis and include a dedicated System Administrator.

PER PROJECT

Projects range from small software deployments to full infrastructure changes!

The management of individual projects follows a general proven methodology and can most often be divided into stages.

HOURLY

Hourly support essentially functions as an open-ended engagement, with all support services listed as part of a Support Agreement and Per-Project approaches delivered as-needed on an hourly basis at standard hourly support rates.

MONITORING &

MAINTENANCE

Our monitoring Client keeps tabs on your Macs for potential hardware and software issues and alerts us if a problem is detected.

System and many third party software updates are also applied on schedule.

S U P P O R T  A G R E E M E N T S

All of the services you'd expect from an internal IT department (only outsourced and virtual):

P E R  P R O J E C T

Projects range from small software deployments to full infrastructure changes! The management of individual projects follows a general proven methodology and can most often be divided into stages.

Stage 1

Needs Assessment

The initial step with all projects is the exploration of the current operating environment to discover all deployed software and hardware relevant to the chosen project, as well as any potential anomalies or areas of concern.

Stage 2

Reporting

Following discovery, an initial report is typically generated documenting findings, summary, scope of work, methodology, assumptions, deliverables and timelines. If needed, the initial report is then followed up by interim and final reports as the project proceeds

Stage 3

Quoting/Procurement

Following the review of the initial report generated during the reporting stage and the addressing of requests for additions/omissions, final pricing for any hardware/software additions deemed necessary is collected and final purchasing decisions made.

Stage 4

Implementation & Testing

The proposed solution is introduced and all relevant hardware, software and services installed and configured.

H O U R L Y  S U P P O R T

Hourly support essentially functions as an open-ended engagement, with all support services listed as part of a Support Agreement and Per-Project approaches delivered as-needed on an hourly basis at standard hourly support rates.

Address

95 Merrick Way
3rd Floor
Miami, Florida 33134

Contacts

E:    service@maclogicgroup.com  P:    +1 (305) 891 5755